Transaction Recovery

Last modified on 31 July 2018 (Version 1.2)
1. General
1.1. This Transaction Recovery (hereinafter: “Transaction Recovery”) is an integral part of the Terms provided by the Tokens.net platform and cannot, in any way, be separated from them. By using the Terms, you automatically agree with the Transaction Recovery.
1.2. If there is any misalignment between the Transaction Recovery and the Terms, the Terms shall prevail.
1.2.1. You are responsible to regularly monitor the deposit and withdrawal mechanism for changes in the process and the rules and procedures. As the Operator makes changes on the Platform from time to time, including but not limited to making changes to the interface, instructions or procedures, you are obligated to read the instructions very carefully every time you are conducting a deposit or withdrawal and to follow each and every step precisely.
1.2.2. Your first deposit or withdrawal amount should be marginal so you can make sure the transacted funds land in your account or are received by the beneficiary. Only when you are confident that the deposit or withdrawal works for you, should you increase the transacted amount. You are fully responsible for any mistakes, errors or defects which may arise in the course of a transaction and lead to partial or complete loss of your funds. The Operator shall not be liable or responsible to make any compensation whatsoever.
1.2.3. In no case shall the Operator be liable or responsible for any loss of your funds, regardless of whether it is during trading or transacting, including but not limited to transfers between your accounts, or when trading, depositing or withdrawing, resulting from your actions or activities, or false, improper or erroneous trades, deposits or withdrawals, resulting in your funds being lost, and the Operator shall not compensate you for any loss, notwithstanding the responsibility for the occurrence of the error.
1.2.4. If you decide to participate in an ICO, and you want to transfer funds to a designated collection address or deposit funds to any other exchange, service or third party or (de)centralised infrastructure, make sure you receive correct and detailed instructions from the other party prior to making any transaction. This rule also applies to your claims, direct or indirect, from an ICO or other exchange, service or third party or (de)centralised infrastructure to the Platform. The Operator will not seek or investigate ownership or enter into reimbursements in any cases of such false transactions and in false transactions provided in no case shall the Operator be liable or responsible for any loss of your funds.
1.2.5. You acknowledge any claim of Transaction Recovery that exceeds one month from the date of its execution will not be treated by the Operator and you waive all rights directly to the Operator.
2. Transaction Recovery Service
2.1. The Operator offers investigation into lost funds as a payable service.
2.2. Upon request, if a deposit or a withdrawal returns incomplete, erroneous or defect and you experience loss of funds or anticipate they may not be recovered, the Operator may, on your explicit instruction only and under his best efforts, undertake all available means to seek to return funds to you or to revoke any transaction that lead or may lead to loss.
2.3. Such investigation is payable and the Operator is rewarded by the Investigation Fee. Investigation Fee is defined in the Schedule.
2.4. The Operator will look only into transactions that occured not later than one (1) month prior to the date of Transaction Recovery Request.
2.5. Due to the specifics and case-by-case nature, the Operator does not, in any way, guarantee any success and shall not be liable nor responsible if its best efforts are ineffective and unsuccessful.
2.6. The Operator will do its best to provide any feedback within reasonable time. Due to specifics of each investigation, as case may be, the Operator cannot restrain itself by providing exact time it needs to execute such investigation. Once complete, you shall be informed.